We currently offer FREE shipping to customers in the U.K. and USA only.

Some of our collections are printed in both the U.K. and the USA; these items are only printed in the U.K. - tote bags, mugs, coasters, hardback journals -  and therefore are only available for shipping to the U.K. This is indicated in checkout and within the items' description. 

Please always check the item's description regarding availability for shipping.

Sadly due to Brexit, E.U. shipping is only available upon request. If you reside in the E.U., please get in touch with us regarding shipping costs at hello@ninakeh.com, and we will quote the total price with a VAT charge.

If you reside in countries aside from the U.K. and the USA (e.g. Australia, Brazil), we may be able to ship at an extra cost. Please get in touch with us regarding shipping costs at hello@ninakeh.com.

Suppose you reside in another country not listed within the item's description. In that case, you're welcome to contact us at hello@ninakeh.com for shipping information - delivery may be available free or at an extra cost.

Please feel free to contact us for our full list of shipping charges where you reside at hello@ninakeh.com.

We use couriers like FedEx, UPS and DPD, and they cannot deliver to P.O. Box addresses.

Why hasn't my order been delivered yet?

All items have estimated delivery times shown to give you an idea of how long it typically takes to deliver a product to various countries worldwide.

Factors which could delay delivery times include:

• Mistyped or incorrectly formatted address
• Customs and import restrictions
• Failed delivery attempts (i.e. no one home to receive the order)
• Postal strikes
• Other adverse conditions (such as storms and natural disasters)

If there is a protracted delay with your order, please allow 24h for customer support to deal with this. Alternatively, if an order is outside the expected delivery window, please get in touch with hello@ninakeh.com for additional information.

Occasionally, orders do get lost in the mail - more often, we find, when being shipped untracked to less common shipping destinations. In the event that an order is not received within 30 days of ordering, we'll be more than happy to send a replacement. Just let us know at hello@ninakeh.com, and we'll make the arrangements on your behalf. However, please note that we cannot offer free replacements for orders not received due to an incorrect address.